11. Information We Collect

We collect various types of information to provide and improve our Services.

1.1. Personal Data

"Personal Data" is information that can be used to identify you personally. We may collect the following Personal Data from you:

Identification and Contact Information: Name, email address, mailing address, phone number, date of birth, age, gender, driver's license number or state-issued ID card number, screen name/username, and photographs or profile pictures.

Payment Data: Credit card or debit card number, security code, access code, or password, and other financial details necessary to process your payments. (Note: Actual payment processing may be handled by third-party payment processors, and your data will be subject to their privacy policies).

Voluntarily Provided Information: Any other information you voluntarily supply to us that is reasonably necessary to perform the Services.

Your payment information and other identifying information may be collected by Forex Funds Flow and/or through our third-party vendors, including our payment processors. Your data may be processed, collected, shared, or stored by us and third-party vendors, including but not limited to cloud server hosts, trading platforms, social media platforms, advertising platforms, website service providers, website analytics providers, third-party payment processors, or other service providers we use to conduct business.

1.2. Non-Personal Data

Non-personal data includes any data that cannot be used on its own to identify, trace, or distinguish an individual. We may collect your device information, including GPS data, IP address, browser type, operating system, language preferences, referring URLs, device name, country, and information about how and when you use our Site. This information is primarily used to maintain the security and operation of our Site and for internal analytics and reporting.

When non-Personal Data is combined with Personal Data we collect about you, it will be treated as Personal Data and used only in accordance with this Privacy Policy.

1.3. How We Collect Information

We collect information when you provide it to us directly through interactions with our Services, for example:

  • When you fill out registration forms
  • When you fill out feedback forms
  • When you fill out a purchase order form
  • When you contact us for any reason, including customer support

1.4. Information Collected Automatically

As you navigate through and interact with our Site, we may use automatic data collection technologies to gather certain information about your equipment, browse actions, and patterns. This includes:

  • Log and Usage Data: Details of your visits to our Site, including traffic data, location data, logs, and other communication data and resources you may access or use on our Services (such as date/time stamps, pages and files viewed, searches, and other actions)
  • Cookies: A small file placed on your computer. We use cookies to help manage our website, report on your interaction with the Site, keep track of usernames and passwords, track click-stream data, manage shopping carts, and personalize the Site
  • Location Data: We may collect information about your device's location (precise or imprecise). How much information we collect depends on your device settings. You can opt out of location data collection by refusing access or disabling location settings on your device, though this may affect certain Services

We do not automatically collect personal information, but we may tie this automatically collected information to Personal Data about you that we collect from other sources or you provide to us.

1.5. Information Collected from Third Parties

We may receive information about you from third-party service providers that we engage to assist in providing or adding to our Services, including social networking websites that you link to your account, and providers of trading platforms you use in conjunction with our Services (e.g., data about simulated transactions like instrument type, open/close times, investment amount, profit/loss). For information on how these third parties process your data for their own purposes, please refer to their respective privacy policies.

22. How We Use Your Information (Legal Basis)

We collect and use your Personal Data when we have a legitimate purpose to do so. We process your personal information based on our legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use the information we collect or receive for the following purposes:

  • To Provide Services: To verify your eligibility, facilitate account creation and login, provide access to tools and support, and enable simulated trading
  • To Manage Your Account and Orders: To manage your user account, fulfill and manage your orders, payments, returns, and exchanges made through the Site
  • For Communication: To contact you, including via email and potentially text message when consent has been given, send administrative information, request feedback, and enable user-to-user communications (with consent)
  • For Marketing and Promotions: To send you marketing and promotional communications about our services, products, or events, in accordance with your marketing preferences. This may include personalized content and advertising tailored to your interests. You can opt-out of marketing emails at any time
  • To Improve Services: To develop, test, and enhance our Services, improve their security, conduct analytics on website and service usage, and identify usage trends
  • For Legal and Security Purposes: To detect and protect against breaches of our policies and applicable laws, protect our Services (e.g., for fraud monitoring and prevention), enforce our terms, conditions, and policies, respond to legal requests, prevent harm, and comply with legal and regulatory requirements
  • For Business Operations: For other business purposes such as data analysis, determining the effectiveness of promotional campaigns, and evaluating and improving our Website, products, and your experience. We may use and store this information in aggregated and anonymized form, not associated with individual End Users

33. How Long Do We Store Personal Data?

We will only retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Generally, we will keep your personal information for no longer than six (6) months past the termination of your user's account, unless otherwise legally obligated. For specific purposes:

  • Contract Performance: For the performance of the contract and the exercise of rights and obligations related to it (including complaints, damage claims, or litigation), personal data are processed for the necessary period, but no more than 10 years from the termination of the last contract
  • Marketing Communications: For sending marketing communications without your explicit consent, personal data are processed for a maximum of 5 years from the expiry of the last contract between us, or until you object or unsubscribe
  • Improving Services: For the purpose of enhancing our services, we usually process personal data for a maximum period of 6 months
  • Legal Obligations: To fulfill our legal obligations, we process personal data for the period set out by relevant legal regulations (e.g., 10 years from the issuance of relevant documents for tax purposes)
  • With Consent: If you have given your consent, for the period specified in that consent

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information. If deletion or anonymization is not possible (e.g., because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

44. Who We Share Data With

We may use aggregated (anonymized) information about our End Users and Visitors, and information that does not identify any individual, without restriction. We do not sell Personal Data or specific personal or transactional information.

We may process or share your data that we hold based on the following legal bases: your consent, legitimate interests, performance of a contract, legal obligations, or vital interests.

More specifically, we may share your data with:

  • Affiliates and Subsidiaries: Entities under common ownership or control with us, who will process your information consistent with this Privacy Policy and subject to appropriate safeguards
  • Successors in Interest: A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, where Personal Data about our End Users is among the transferred assets. You will be notified of any such change
  • Law Enforcement and Other Governmental Agencies: When we believe in good faith that such sharing is reasonably necessary to investigate, prevent, or take action regarding possible illegal activities, or to comply with legal process (e.g., subpoenas, court orders)
  • Service Providers: Contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them. These may include providers for:
  • Server infrastructure and storage
  • Business analytics services
  • User and identity verification management
  • Payment processing (e.g., Stripe)
  • Site log analytics (e.g., for activity, performance, troubleshooting)
  • Services management and conducting our Services
  • Email management services
  • Third-party authenticators, marketing, and communication agencies
  • Business Partners: To offer you certain products, services, or promotions

We acknowledge that any disclosure of your personal data to third parties will be in compliance with all applicable data privacy laws ("Applicable Law(s)") and with the policies of any covered third-party entities we work with.

55. Third-Party Services and Websites

Forex Funds Flow is not responsible for the privacy policies or other practices employed by websites linked to or from our Services, nor the information or content contained therein. We encourage you to read the privacy statements of any linked third party.

66. Data Storage and How Forex Funds Flow Protects Your Information

Forex Funds Flow stores basic End User data on our servers, including name, email, and username. Payments, when required, are processed by our partners or service providers (e.g., Stripe). Personal Data about End Users and Visitors may be stored in various locations globally.

Our Services are intended to be globally accessible, with the following exceptions:

We do not provide Services to individuals located in:

Somalia, Tanzania, North Korea, Angola, Venezuela, Haiti, Croatia, Lebanon, Iran, West Bank, Syria, Mali, Sudan, Burkina Faso, Myanmar, Yemen, South Sudan, Mozambique, Monaco, Cameroon, Algeria, Vietnam, Nepal, Russia, Congo, Côte d'Ivoire, and Ukraine.

If you are using the Services from any other region, please be aware that your Personal Data may be transferred to, and processed in, countries other than your own, which may have different data protection laws. By providing your Personal Data, you consent to any such transfer and processing in accordance with this Privacy Policy.

We employ physical, electronic, and managerial control procedures to safeguard and help prevent unauthorized access to your information. We choose these safeguards based on the sensitivity of the information we collect, process, and store, and the current state of technology. Our outsourced service providers are also vetted to ensure they have appropriate organizational and technical measures in place to protect your information.

Unfortunately, the transmission of information via the internet is not completely secure. While we do our best to protect your Personal Data, we cannot guarantee the security of your information transmitted to the Services. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services. In the event of a data breach, we will notify you via email or a prominent notice on the Services.

77. Your Privacy Rights

You have certain rights regarding your personal information, which may vary by your location.

7.1. Accessing and Controlling Your Information

  • Correction Capabilities: You can access and correct any inaccuracies in your Personal Data through your account settings or by emailing us at support@forexfundsflow.com
  • Opt-out of Non-Essential Electronic Communications: You may opt out of receiving newsletters and other non-essential messages by using the 'unsubscribe' function included in such messages or by contacting us directly. You will continue to receive essential transactional emails
  • Optional Information: You can choose not to fill in non-mandatory fields when submitting forms or information related to our Services (e.g., a profile picture)
  • Cease Use of Services: If you wish to prevent us from collecting your information completely, you should cease using our Services

7.2. State-Specific Privacy Rights (U.S.)

Residents of the following states may have rights to:

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia

These may include rights to:

  • Confirm whether we process their personal information
  • Access and delete certain personal information
  • Correct inaccuracies in their personal information (excluding Iowa and Utah)
  • Data portability
  • Opt-out of personal data processing for targeted advertising (excluding Iowa), sales, or profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah)
  • Either limit (opt-out of) or require consent to process sensitive personal data

Nevada provides its residents with a limited right to opt-out of certain personal information sales. While we do not currently sell data triggering that statute's opt-out requirements, Nevada residents wishing to exercise this right may submit a request to support@forexfundsflow.com.

To exercise any of these rights, email us at support@forexfundsflow.com. We cannot respond if we cannot verify your identity or your request lacks sufficient detail.

We aim to respond within 45 days. If we need more time, we'll notify you and respond within 90 days. You may submit up to two (2) requests within a 12-month period.

We do not charge fees unless requests are excessive, repetitive, or manifestly unfounded.

California Residents Under 18: If you're under 18 and a registered user, you may request the removal of public content by contacting us. Note that removal may not be complete (e.g., backups).

7.3. European Economic Area (EEA) and UK Privacy Rights (GDPR)

If you are a resident of the EEA or the United Kingdom, you may have certain rights under the General Data Protection Regulation (GDPR). We will only use information collected about you lawfully in accordance with the GDPR.

Our legal basis for processing your data includes:

  • The necessity to contract with you and perform our services
  • Our legitimate interests in collecting such data, including:
  • Performing services
  • Fraud prevention
  • Information security
  • Direct marketing
  • Legal compliance

Data Transfers: We may transfer personal data outside of your jurisdiction (e.g., to other countries where we operate). We use safeguards like Standard Contractual Clauses (SCCs) approved by the European Commission where required.

Data Retention: We store your information as long as necessary to perform the services, in accordance with Section 3.

Your Rights under GDPR:
  • Object to or restrict data processing
  • Request data erasure ("right to be forgotten")
  • Request data portability
  • Withdraw consent at any time
  • File a complaint with your local supervisory authority

To exercise your rights, contact us at support@forexfundsflow.com.

7.4. Right Not to Be Subject to Automated Decision-Making

Unless:

  • Processing is necessary for a contract,
  • Required by law, or
  • You give explicit consent,

You have the right not to be subject to decisions based solely on automated processing, including profiling, that significantly affects you legally or similarly.

88. Not Directed to Persons Under 18 Years of Age

Our Services are not intended for anyone under 18 years old.

We do not knowingly collect Personal Data from children under 18.

If you are under 18, do not use, register, or submit any personal information on our Site.

If we discover we collected data from a child under 18 without parental consent, we will delete it.

To report this, contact support@forexfundsflow.com.

99. Do Not Track Settings

We do not respond to "Do Not Track" (DNT) signals.

No uniform technology standard for recognizing DNT signals exists yet.

If one is adopted, we will revise this policy accordingly.

1010. Changes to the Privacy Policy

We post changes to this Privacy Policy on this page.

If we make material changes, we will notify you by:

  • Email (to the address linked to your account), or
  • A prominent notice on the Site

Changes become effective when posted. The effective date is at the top of this page.

By continuing to use our Services, you accept the updated Privacy Policy.

If you disagree, discontinue use of the Services.

1111. Questions and Comments

If you have any questions or concerns about this Privacy Policy, or wish to:

  • Request data access
  • File a deletion request

Contact us at:

📧 support@forexfundsflow.com

Need Help?

For questions or concerns about this privacy policy for forex funds flow, our support team is here to help.

📧support@forexfundsflow.com